Technical information
Server logs may include an IP address, browser and device type, approximate region, referring page, requested URL, access time and security events. This information can help deliver pages, diagnose errors and reduce abusive traffic.
Details you provide
If you send a support request, the submitted username, device details, error description, redacted screenshot or transaction reference may be processed to answer it. Send only the information required for the problem.
Downloads and external services
Device security tools, account services, banks, payment gateways and e-wallets may apply separate privacy terms. Read the notice shown by the relevant service before providing personal or payment information.
Protect your information
- Use a unique password and keep it out of screenshots.
- Complete bank and wallet authentication only inside the relevant service.
- Hide full account numbers, card data and personal documents when reporting an error.
- Delete unexpected attachments and avoid unsolicited remote-access requests.
Policy changes
This notice may change when site functions, hosting services or applicable requirements change. The text shown on this page is the current version.